At Trip regency, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our services, both online and offline.
1. Information We Collect
We may collect the following types of personal information from you:
a) Personal Identifiable Information (PII)
- Full name
- Date of birth
- Contact information (email, phone number, address)
- Passport or ID details
- Travel preferences and history
- Emergency contact information
b) Payment Information
- Credit/debit card details
- Billing address
- Transaction history
c) Technical Information
- IP address
- Browser type
- Device information
- Cookies and usage data (see Section 6)
2. How We Collect Information
We collect information when you:
- Book a trip through our website, mobile app, or customer service
- Subscribe to our newsletter or promotional content
- Contact us via email, phone, or chat
- Participate in surveys or contests
- Visit our website (via cookies and analytics tools)
3. How We Use Your Information
We use your personal information to:
- Process bookings and payments
- Confirm travel arrangements
- Send booking confirmations, itineraries, and updates
- Provide customer service and support
- Comply with legal and regulatory obligations
- Improve our services and website functionality
- Send promotional emails and offers (only with your consent)
4. Sharing and Disclosure
We may share your information with:
- Third-party service providers: airlines, hotels, tour operators, insurance companies, etc., strictly to fulfill your travel bookings
- Payment processors for secure transactions
- Government agencies or legal authorities, as required by law or for visa/passport processing
- Marketing partners, only with your consent
We never sell your personal information to third parties.
5. Data Storage and Security
- Your data is stored securely using encryption and industry-standard safeguards.
- We retain your information only as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations.
- Access to your personal information is limited to authorized personnel only.
6. Cookies and Tracking Technologies
Our website uses cookies to:
- Enhance user experience
- Remember user preferences
- Analyze website traffic through tools like Google Analytics
- Personalize content and marketing
You can disable cookies through your browser settings, but some features may not function properly.
7. Your Rights
Depending on your location, you may have rights to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal requirements)
- Object to or restrict processing of your data
- Withdraw consent for marketing communications at any time
To exercise any of these rights, contact us at book@tripregency.com
